True or False: Emergency calls never come in on non-emergency lines.

The statement that emergency calls never come in on non-emergency lines is false. In reality, many emergency calls can and do come through non-emergency lines. This can happen for several reasons: a caller may not be aware of the proper emergency number to dial, they might be calling from a location where they cannot access emergency services directly, or they might be in a situation where they feel it is safer to use a non-emergency line to report an urgent matter.

The ability to receive emergency calls on non-emergency lines emphasizes the importance of dispatcher training to handle such situations effectively. Dispatchers must be adequately prepared to assess the urgency of the call and provide the necessary assistance, redirecting the call to emergency services if required.

Therefore, acknowledging that emergency calls can occur on non-emergency lines is critical for ensuring public safety and proper emergency response coordination.