What should a communicator do if they receive a call that is not an emergency?

When a communicator receives a call that is not an emergency, providing guidance on appropriate resources or services is the most effective response. This approach ensures that the caller feels heard and supported, while also directing them to the appropriate channels for their needs. Many situations may arise that don't require emergency services but still need assistance, such as inquiries about local resources, non-emergency safety concerns, or general information about services available to the public.

By guiding the caller to the right resources, the communicator is not only helping the individual but also maintaining the efficiency of emergency services. It allows emergency personnel to focus on urgent situations, ensuring that service levels remain high for those in critical need.

Redirecting the caller to a media outlet may not address their needs and could lead to further confusion, and dispatching a unit to check the situation unnecessarily diverts resources from real emergencies. Ignoring the call undermines the purpose of the communication role, which is to assist and guide all callers effectively. Thus, providing guidance is the most responsible and resourceful action a communicator can take when faced with a non-emergency call.